Over the past year the way people are cared for has been put under the spotlight. A series of reports have highlighted concerns about poor care, a lack of privacy, dignity and respect for people and failure to treat people with compassion.
When reporting on the Dignity and Nutrition themed inspections in the State of Care report, CQC identified one of the factors that underpin poor care: an attitude to care that is task based rather than person centred. It describes task based care as being impersonal and not what people want. Instead they want to be treated with respect, dignity and compassion. Kindness and compassion cost nothing.